Ready to hire your virtual assistant? Please read these important points to be better informed when you engage us to provide virtual assistance to your business.
What are the qualifications of your virtual assistants?
All our virtual assistants are graduates from reputable colleges and universities in the country. By continuously practicing in their field of specialization, they also continue to hone their skills and talents. All VAs communicate in English fluently.
What are the rates of your VAs and payment process?
We transact via PayPal, as it is the most widely-used and secure online means of money transfer. Please to Rates for the rates of our services.
Are there any additional charges for hiring your VAs?
No, we have a flat rate for the services of our VAs. We pay for our VAs’ employment costs, including their benefits and equipment, so you don’t have to pay any additional costs.
Why is hiring your VAs a better than hiring freelance VAs?
While there may be advantages on hiring freelancers, the risk of doing so is also very high. Power Virtual Assistant guarantees that our VAs are well-trained, reliable and ultimately cost-efficient.
Do you provide a good working environment for the VAs?
Our office is well-maintained and conducive for working. We provide all our VAs with a fast internet connection, their own personal work area and their own computers.
What happens if my VAs are unable to report to work?
Should a VA be absent for emergency reasons, we will provide an alternative VA or arrange a setup where the VA can make up for his or her absence. Clients are notified as soon as possible in such cases.
How can I be sure that the VAs maintain confidentiality?
Our virtual assistants are subject to a legally-binding non-disclosure and confidentiality agreement. They are also monitored to further minimize the risk of them using information from you for personal gain.
Can the VAs handle different types of tasks or projects?
While each VA has their own fields of specialization, they can also perform a range of tasks. You can hire different VAs in a part-time basis to better divide the tasks you need for your projects.
How do I keep track of my VAs’ activities and progress?
Your VAs will be available to communicate with you during their duty hours. At the end of each day, they will also send you a progress report detailing their activities and accomplishments.
What happens when I am not satisfied with your service?
Any concerns from our clients will be addressed with immediately, with the goal of resolving the root cause of the problem to the benefit of both parties.